Terms of service

Summary

• The service is provided by Seed Commerce Space Co., Ltd. (tax ID 0585565000071). Signing up, connecting a group, or continuing to use the service accepts these terms.
• JodJam backs up the messages and files sent in the LINE groups a customer connects, and adds search, tasks, notes and a cashbook on top. It captures from the moment the bot joins and cannot reach earlier history — LINE does not allow it. Messages the sender unsends are deleted permanently, files included, and no role can retrieve them.
• The licence is for organisation use only. The customer warrants they are using the service on behalf of an organisation and have authority to bind it. Personal or household use falls outside the licence, and continuing to serve an account is not an endorsement of out-of-scope use.
• Access is by LINE Login and limited to members of the group, split by role: the account owner manages settings and billing, admins manage content, members can view and download.
• The customer must tell everyone in a connected group that their messages are being backed up, and must hold a lawful basis under PDPA for that processing — their own people and outsiders alike. The product supplies notice cards and templates to help; using them does not move the customer’s legal duty onto JodJam.
• Data protection for group content is governed by the separate Data Processing Agreement, which forms part of these terms; account, billing and usage data are covered by the privacy policy. Where the two disagree on data protection, the DPA wins.
• The service runs on the LINE platform, so its capabilities depend on LINE’s policies and technical limits, which can change outside our control.
• Fees are billed in advance on the cycle the customer chooses — annual is the main cycle, and some plans also offer monthly — at the rates published on the pricing page, exclusive of VAT, which is added at the statutory rate; a tax invoice is issued on request. Renewal follows the cycle the customer is on unless they change it, and rate changes take effect at the next renewal.
• JodJam may suspend part or all of the service where there is reason to believe the customer has not met its notice or lawful-basis duties, where there is a substantiated complaint from a data subject, or where suspension is required by law. Suspension stops new processing, is explained to the customer, and is lifted once resolved.
• The customer indemnifies JodJam against claims arising from failing its controller duties, using the service outside the organisation-use licence, or content that infringes someone else’s rights — except to the extent it is our own fault.
• The customer may stop at any time by removing the bot, deleting the group, or deleting the account; deletion removes stored content and files. Mid-term cancellation does not create a pro-rata refund unless the law says otherwise.
• Thai law governs. Service and billing contact: info@jodjam.com. Data-protection contact: pdpa@jodjam.com.